Inspection Policy

Definition.

Inventory checking involves examining and comparing the products/goods received in the package sent by Mi Health & Beauty Distribution with the products in the customer's order.

Regulations

Time of inventory check.

Mi Health & Beauty Distribution allows customers to check items together with the delivery staff at the time of receipt, provided that the customer records a video of opening the package.

If, after receiving the goods, the customer finds an error, they can contact customer service for assistance with exchanges or returns.

Scope of goods inspection.

Customers are allowed to count the number of products actually received, and compare the received products with the products ordered, based on the following criteria: sample image, product code, size, color, volume, etc.

According to the basic attributes of the goods: product name, unit of measurement, quantity, product seal intact, product box not dented.

According to the design displayed by the product's representative image saved when ordering.

** Absolutely do not open or unseal product boxes with intact seals or guarantee stickers.

Steps to handle situations where received goods do not match the order.

If, upon joint inspection, the product received does not match the product ordered by the customer. Please contact hotline: 0767 717 805 to reconfirm the order.

In cases where the store packed the order correctly, but the customer changed their mind, the customer may request an exchange or return, subject to the goods return policy.

Customer complaint channels.

All customer complaints are received via hotline: 0767 717 805 or sent to email: info@mihealthandbeauty.com